Refund and Returns Policy

The Hair Tailor Watford

Effective Date: 23rd May 2024

At The Hair Tailor Watford, we are committed to providing high-quality hair products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy below for details on how to return items and obtain refunds.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item must have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Shipping

  • UK Shipping: £3.99 (3-5 working days)
  • Free UK Delivery: On orders over £50
  • International Shipping: £25

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact us immediately at [your contact information]. We will arrange for a replacement or refund as per your preference.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your contact information] and send your item to: [your return address].

6. Non-Returnable Items

Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

7. Your Statutory Rights

Our refund and returns policy does not affect your statutory rights. For more detailed information on your rights as a consumer, please visit the UK Government’s consumer rights website.

8. Contact Us

If you have any questions on how to return your item to us, please contact us at:

The Hair Tailor Watford [Your Contact Address] Phone: [Your Phone Number] Email: [Your Email Address]

Thank you for shopping with The Hair Tailor Watford. We value your business and strive to ensure your satisfaction with every purchase.